Frequently Asked Questions

How long do orders take?

Orders are delivered within 2 working days inside Beirut, and 2–3 working days outside Beirut.

Do you accept returns?

Unfortunately, we do not accept returns

Do you offer exchanges?

Yes! Exchanges are accepted for other available items on our website, as long as the item is still in its original condition with tags attached, and the exchange is requested within 3 days of receiving your order.

Are all the items genuine?

Yes! All items are 100% original brands with their original tags, shipped directly from stores in London.

How can I place a preorder through your custom shopping service?

Simply contact us through Instagram DM or WhatsApp with a photo or link of the item you want, the preferred size, and the UK store it’s from. We can also help you search for a specific item, recommend alternatives, or assist you with styling and shopping advice. Prices are in USD and vary depending on the brand, item weight, and shipping costs.

How long do preorders take?

Preorders usually take around 2–3 weeks to arrive.

Do you exchange preordered items?

Unfortunately, preordered items cannot be exchanged.

Is a deposit required for preordered items?

Yes. A non-refundable 50% deposit via Whish is required to confirm all preorders, since the item will be specially purchased and shipped just for you.

Can I request more photos?

Of course! We’re always happy to provide additional photos and details whenever possible.

Do kids really need more clothes?

Probably not… but we both know the answer is still yes 🤭